Cancel same-day transactions in Viva Wallet POS app

  1. Tap the three horizontal lines in the upper left corner to navigate to the menu.
  2. Tap Cancel.
  3. Tap or insert the card or device that was used for the transaction you want to Cancel.
  4. Transactions made with card will load. Tap on the payment you'd like to refund.
  5. Tap Yes.

Process full or partial refunds and cancel transactions in
the Viva Wallet app

  1. Tap on Sales on the bottom tap-bar to access Sales Dashboard.
  2. Scroll to the bottom and tap View all transactions.
  3. Tap Refund.
  4. Enter the amount you'd like to refund and a reference, and tap Perform refund
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