I try to accept payments and get declined. Why?
For Android Devices
If you are using an Android device and try to charge a card through viva.com | Terminal fails, make sure that:
You are using an Android device (Phone/tablet) operating in Android version 8.1 and above.
The card you are trying to charge supports contactless transactions.
Your device (phone/tablet) supports NFC technology and the NFC setting is activated.
Additionally, you can try tapping the card lightly on the back of your device until you hear the characteristic sound indicating that the card details have been successfully read.
For iOS Devices
If you are using an iOS device in the UK or in the Netherlands, and try to charge a card through viva.com | Terminal and fails, follow the steps described here: A contactless payment card cannot be read. What should I do?
Need more help?
If you still experience issues, you need to contact our Customer Support Team to further assist you.