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A card payment has shown as 'failed'. Why did this happen?
A card payment has shown as 'failed'. Why did this happen?
Updated over a week ago

A card transaction may be classed as failed for any of the following reasons:

  • insufficient funds in cardholder account

  • expired card

  • invalid card details

  • card issuer has enabled fraud prevention algorithms

The safest way to find out why a transaction failed is to ask your customer to contact their bank or card issuing company and ask for more information.

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