What is the dispute process?

Transactions - Dispute

Updated over a week ago

What is the dispute process?

If a customer disputes a transaction, the business will be notified by email, as well as via the banking app regarding the necessary actions (forwarding of supporting documents, etc.).

The disputed transaction amount will be held back from the available balance of the viva.com | Account until the dispute is resolved.

If the transaction dispute is resolved in favor of the merchant, the amount withheld will be repaid in full.

Is there any charge for transaction disputes?

If the transaction dispute is resolved in favor of the customer, the business is subject to an additional charge of £20.

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