There are some simple steps you can take to prevent your customers from disputing transactions:

  • Make sure you use the description field correctly for every item charged. This will appear on customer receipts.

  • Keep your customers informed about your company's return policy and post relevant information on your website.

  • Provide as much accurate information as possible about the delivery procedures for your products or services.

  • Make a contact phone number available for customers to contact you on.

  • Ensure that you keep as complete a record as possible of transactions.
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