All Collections
Viva Wallet Debit Card
How can I order a new business debit card?
How can I order a new business debit card?

Card - General Info

Updated this week

I want a new business debit card. How can I order one?

You can order a new physical card or replace/renew your existing physical card easily and quickly through your Viva Wallet account. You just have to follow the steps below:

  1. Log in to your Viva Wallet account via browser (web/mobile)

  2. Through your dashboard choose the option Create Card

  3. Choose the Physical option

  4. Verify your name

  5. Fill in or choose your preferred delivery address

  6. Choose type of delivery (the cost is 4,99 for standard delivery and 14,99 for express delivery)

  7. Choose the Order option

💡Useful Information!

You should check that you have the available balance in your account. Otherwise, the delivery process will not begin.

When will I receive my business debit card?

When ordering a card, you can choose between two shipping methods:

  • Standard Delivery via Post -- you will receive the card in 20 business days

  • Express Delivery via Courier -- you will receive the card in 6 working days

How do I cancel my business debit card order?

If you wish to cancel your card order, you should first check whether the order has been charged by following this process:

  1. Log in to your Viva Wallet Account.

  2. Select from the Menu on the left Accounts or Account (for employees).

  3. Indicate the Primary Account and select Details on the right.

  4. Find the transaction with the description Viva Card Order Fee - Viva Wallet Card Commission, as shown below:

If the charge has been completed, then it is not possible to cancel the order.

Did this answer your question?