Amex (American Express) is now being offered by Viva Wallet as a payment type to customers.

If you are a merchant encountering acceptance issues with Amex cards, first check the below merchant categories which are known to be incompatible with this card type. If your business does not fall under any of the categories in the list and you are still experiencing issues, please chat with us after logging in to your account or call our Customer Support Team on (+44) 203 7347770.

MCC

Category

3000-3300

Airlines & air carriers (including charter airlines)

3351-3441

Car rental agencies

3501-3999

Lodging – Hotels, Motels, Resorts (including “branded” Central Reservation Services)

4411

Steamships & cruise lines (incl. onboard cruise shops)

4511

Airlines & air carriers (including charter airlines)

4814

Telecommunication services

4816

Digital file hosting (Cyberlockers)

4816

Telecommunication services

4829

Wire transfers in-person (not online)

4899

Telecommunication services

5122

Prescription drugs – Pharmacies (card not present)

5912

Prescription drugs – Pharmacies (card not present)

5962

Telemarketing - travel related

5963

Door-to-door sales

5966

Multi-level marketing / pyramid selling (also referred to as Direct Marketing – Inbound/Outbound Telemarketing)

5967

Multi-level marketing / pyramid selling (also referred to as Direct Marketing – Inbound/Outbound Telemarketing)

5993

Tobacco and smokeless tobacco retailers (card not present)

6010

Cash at Point of Sale

6011

Cash at Point of Sale

6012

Mortgage payments

6051

Cryptocurrency, Foreign Exchange

6540

Top-up wallet

7012

Timeshares

7273

Dating services and escort services

7297

Unregulated massage parlors

7322

Debt collection

7512

Car rental agencies

7800

Gambling

7801

Gambling

7802

Gambling

7995

Gambling

8398

Charities

8651

Political party donations

9223

Bail/bail bond

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