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There is a transaction in my account that I don't recognize. What should I do?
There is a transaction in my account that I don't recognize. What should I do?

Transactions - Disputes - Account

Updated this week

I don't recognize a transaction. What should I do?

In case you find a transaction that you do not recognize then we suggest you do the following:

  • Check that you have your debit card and viva.com account credentials in your possession.

  • Check the merchant's name. In some cases merchants have a different trade name from the business name.

  • Check the transaction date. The date listed on the account is the date the transaction was charged, so you may have made the transaction before the date listed.

  • Refer to the receipt you received and compare all of the above.

  • If another area is indicated, note that the headquarters of the business may have been indicated.

If you have checked all of the above but still need help, our representatives are ready to assist you.

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