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Viva Wallet Debit Card
How can I activate my business debit card?
How can I activate my business debit card?

Business - Card

Updated over a week ago

How can I activate my business debit card via browser?

  1. Log in to your account to display your dashboard.

  2. Click on the Activate Existing Viva Card.

3. Add the last 4 digits of your 16-digit card number and 10-digit activation code.


💡 Useful Information

The last 4 digits of the card (Α) and the activation code (Β) are stated on the back side of the envelope where the card is embossed.

4. Click on "Activate Card". Your card has just been activated and can use the available balance on your account.

How can I activate my business debit card via Viva Wallet App?

  1. Login to Viva Wallet App.

  2. Swipe the card icon to the right and select "Already got a physical card? Activate it here".

3. Add the last 4 digits of your 16-digit card number and 10-digit activation code.

💡 Useful Information

The last 4 digits of the card (Α) and the activation code (Β) are stated on the back side of the envelope where the card is embossed.

4. Click on "Activate Card". Your card has just been activated and can use the available balance on your account.

I cannot find the activation code for business debit card. What should I do?

In case you don’t have the card’s sleeve and cannot locate the activation code, you need to make a request to our Customer Support Team to provide you the activation code.

What does the error code mean that appeared when I was trying to activate my card?

If you tried to activate your card but an error code appeared, check the following table:

ERROR CODE

DISPLAY REASONS  

11051 

  1. Incorrect entry of activation code  

  2. Attempt of activating an account of another country

  3. The card is: Active, Expired, Locked, or Cancelled

11052 

Incorrect entry of the last 4 digits of the card

11053  

  1. You are an employee user of the account, without the card admin role

  2. You are an employee user of the account and you are trying to activate a business debit card 

  3. You are the account administrator and you are trying to activate a personalized employee debit card (employee)

11054 

Card activation is not available in your country  

11055 

Other employee's details have been entered when ordering the card

11056 

The card is already activated in another account

11066

The account does not support the "Virtual Card Creation"

11067

Valid activation code & last 4 digits but card is created for another country code

11068

Valid activation code but card is already activated

3717 

The duration of the code you received to activate your card via SMS has expired

If you checked the above table and did not find the error code, you will need to contact our Customer Support Team to further assist you.

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