In the unlikely event your Viva Wallet Debit Card is lost or stolen, you need immediately to proceed to its cancellation.

This can be done either by reaching out to us via live chat or over the phone, or by following the steps below:

1. Log in to your account


2. From the Dashboard page, locate your card’s icon on the right hand-side and click

on Settings and Delete

3. Choose the reason for card cancellation and Continue

4. Type the One Time Password received to your registered mobile phone number

5. Your Viva Wallet Debit Card has been cancelled

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