How can I lock my card in case of loss or theft?

If you lose your card or it has been stolen you need to disable it via the Viva Wallet banking app. To do this:

1. Log in to your account.
   
   
2. Click on Cards in the left navigation, then Manage Cards:

3. Click on the Lock Card button against the card you need to block.

4. Next, you can order a new card if required.