Viva Wallet employee debit cards are activated by each employee after he / she has logged in to the company's account with his / her own credentials.
How can I activate my employee debit card via browser?
Click on the Activate Existing Viva Card.
2. Add the last 4 digits of the 16-digit card number and activation code.
You can find the above details as shown below:
3. Click on "Activate Card". The card has just been activated and its available balance can be used.
How can I activate my employee debit card via Viva Wallet App?
Log in to Viva Wallet App.
Swipe the card icon to the right and select "Already got a physical card? Activate it here".
3. Add the last 4 digits of your 16-digit card number and 10-digit activation code.
4. Click on "Activate Card". The card has just been activated and its available balance can be used.
What does the error code mean that appeared when I was trying to activate my card?
If you tried to activate your card but an error code appeared, check the following table:
Incorrect entry of the last 4 digits of the card
Card activation is not available in your country
Other employee's details have been entered when ordering the card
The card is already activated in another account
The account does not support the "Virtual Card Creation"
Valid activation code & last 4 digits but card is created for another country code
Valid activation code but card is already activated
The duration of the code you received to activate your card via SMS has expired
If you checked the above table and did not find the error code, you will need to contact our customer support team to further assist you.
What are the usage limits of the Viva Wallet employee debit card?
The employee can use the available balance of the employee debit card that has been charged by the company.