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Closing an account
How can I close my | Account?
How can I close my | Account?
Updated over a week ago

To proceed with a request to close your account, you will need to contact a representative via live chat.

A prerequisite for the successful closure of your account is the available balance of your account being zero.

Your personal data is retained for at least five years from the end of your relationship with us, unless such retention period is exceeded, as necessary, in order to:

  • comply with our legal and regulatory obligations including anti-money laundering and e-money laws.

  • establish, exercise or support our legal claims.

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