In case you forgot your password, please follow the following steps:

You can reset your password provided that you have your registered mobile phone number with you.

1. Select the Log in link from the viva.com website.

2. Click the I forgot my password link.

3. Enter the registered telephone number and select Reset Password.​

4. An E-mail has been sent to your registered E-mail address including instructions on how to amend your password. ​
​5. Click on the link received in your E-mail. ​

6. Create your New Password and select Complete.

7. Enter the OTP password received in your registered phone number.
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8. You will see the following message for successful change:
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9. An E-mail will also be sent to your registered E-mail confirming the password change.