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How do I change my registered mobile number?
How do I change my registered mobile number?
Updated this week

How do I change my registered mobile number?

In order to change your mobile phone number, please follow the steps below:

  • Log in to your Viva Wallet Account.

  • Choose Settings and Profile from the menu on the left.

  • Navigate to Business Account Login Information and select Change, at your mobile number.

  • Enter the 6-digit confirmation code you received on your old mobile phone number to the respective field and select Continue.

  • Type the new mobile phone number to the relevant field and select Verify.

  • Enter the 6-digit confirmation code you received on your new mobile phone number to the respective field and select Change.

Your phone number has changed! You can now sign in to your account using your new mobile phone number.

I did not receive the 6 digit code (SMS) for the change of my mobile number. What should I do?

The One Time Password (6 digit code) is automatically sent to the registered mobile number. Make sure the mobile number you have entered is the correct one. If your contact information is accurate and you still haven’t received the OTP, you can request for the password to be resent.

In case the problem is not resolved, please check the following:

  1. If the password order has been sent through your web browser, switch to incognito window browser and try again. Additionally, you might find it helpful to clear the cache/cookies on your browser settings.

  2. If the password order has been sent through your Viva Wallet App, log in from your mobile browser/computer browser.

  3. If your password order has been sent through your mobile/computer browser, log in to your Viva Wallet App.

If you are still having issues receiving the OTP, you will have to check the following parameters and restart your device.

  1. If you are logged in to your WIFI network, try switching to mobile network 4G/5G.

  2. Have you blocked 5-digit numbers on your device?

  3. Do you receive other text messages without issues?

  4. Have you changed your registered contact information on the same day? If yes, it might take some time for the contact info to update.

  5. Are you using any additional application for calls and text messages that might store them in files or redirect them to junk messages?

💡 Useful Information!

In case you have an older mobile device, the OTP message might be stored in your Inbox or Storage files.


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