In the video below you will find instructions on how to cancel a pending outgoing bank transfer order.

The steps in detail:

  • Select the Accounts option from the left-hand side menu in your Viva Wallet account.

  • Select Bank Transfers.

  • Find the bank transfer order you want to cancel in the transaction list and check the Pending Status.

  • Click Cancel.

  • Click Yes to confirm the bank transfer cancellation.

The bank transfer can be cancelled only during the timeframe between submitting it and it being executed.

Under some circumstances we may attempt to recall it, however a successful outcome depends on the beneficiary institution’s cooperation.

Did this answer your question?