You can cancel your order at any stage before receiving your card terminal by contacting customer service either via live chat or by sending an email from your registered email address to support@vivawallet.com.

Depending on the status of your order, we will inform you regarding the available options.

If you wish to cancel the order, but have already received the card terminal, in order to make use of the right of withdrawal (Article7), you need to meet the following conditions:

  1. The return must take place within fourteen (14) calendar days from the date you received the product.

  2. The product packaging should be untouched.

Then contact customer support either via chat or by sending an email from your registered email address to support@vivawallet.com, to submit your request.

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