In the unlikely event of theft or loss of your card terminal, you will need to contact our customer support via our live chat or via E-mail at from your registered E-mail address.

The statement that you will submit via E-mail should indicate your wish to disable your terminal due to loss or theft.

Your request should also include:

  1. The name and VAT number of the company.

  2. Your registered phone number.

  3. The card terminal serial number (can be located within your Viva Wallet account under Sales → Physical Payments → Card Terminals menu).

  4. Details of loss/theft (When and where).

  5. Attached the official police loss or theft declaration document (optional).

For the progress of your request, you will be informed via Ε-mail to your registered E-mail address.

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