First verify that you have correctly placed the thermal paper in the terminal, checking that the outside of the paper is towards the printer head.

To distinguish the outside, lightly carve it with a metal object to see if it leaves a dark trace.

Then, follow these steps depending on your card terminal model:

A920, A910, A80

  1. From the Menu you select System, Settings, Print, and Print Quality

  2. Choose High Quality- Slow Speed and test receipt printing

If the quality of the test print has not improved, please contact technical support via our live chat.

S900, S800

If the quality of the print did not improve after the correct placement of the paper, you can contact technical support via our live chat.

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