If you tried to activate your card but an error code appeared, check the following table:

ERROR CODE

DISPLAY REASONS 

11051

  1. Incorrect entry of activation code  

  2. Attempt of activating an account of another country

  3. The card is: Expired, Locked, or Cancelled

11052

Incorrect entry of the last 4 digits of the card

11053 

  1. You are an employee user of the account, without the card admin role

  2. You are an employee user of the account and you are trying to activate a corporate debit card 

  3. You are the account administrator and you are trying to activate a personalised employee debit card (employee).  

11056

  The card is already activated in another account

11054

Card activation is not available in your country

11055

Other employee's details have been entered when ordering the card

3717

The duration of the code you received to activate your card via SMS has expired

If you checked the above table and did not find the error code, you will need to contact our customer support via live chat or by sending an email to support@vivawallet.com from your registered email, so we can assist further.

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