In order to find your Sales Failed Transactions:
Log in your viva.com account
From the Sales Menu, select Sales Transactions
Then select from Show Sales, the time period, and select Advanced Search
4. In the Remarks filter, select Failed and Search
To indicate the transaction you want, check:
The date and time, as well as the amount of transaction and that
in the Remarks column it says Failed
To find out why the transaction was rejected, check the Description field.
