Regardless of whether you had purchased or leased your card terminal, you can return it within 14 days from the date of purchase and provided that the packaging of the equipment has not been tampered with.

In addition, you must also send us your request in writing via live chat having logged into your account.

The shipping parcel as well as courier comments should include the reason "Viva Pos" and all the contents of the original packaging.

In case of return of the terminal due to dissolution of your business, you will need to submit your request in writing through live chat, upon logging into your account and attach the relevant document of business dissolution.