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I have made a purchase with my viva.com card but I have not received the product/ service. What should I do?
I have made a purchase with my viva.com card but I have not received the product/ service. What should I do?
Updated over a week ago

In the event that you have made a transaction with your viva.com card but you have not received the product/service by the agreed date, you will need to contact the merchant in writing to verify the shipping process.

If you have already contacted the merchant, but they have not informed you or reported the agreed details, you will follow the transaction dispute process.

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