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Transaction Disputes
I am a viva.com debit card holder
I have not received the refund I expect from the merchant. What should I do?
I have not received the refund I expect from the merchant. What should I do?
Updated over a week ago

In the event that you have made a purchase with your card, and while you have returned the product you have not received a refund, you will need to contact the merchant in writing to check the refund process.

If you have already contacted the merchant and they have not informed you or mentioned the agreed upon details, you will need to follow the dispute process.

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