To locate Web POS transactions, kindly follow the steps below:

  • Log in to your business Viva Wallet Account

  • Select from the menu, Sales and Transactions

  • Locate the transaction you want by searching by time period or date range.

The transaction will be displayed with the word Card Charge in the Type* column

When the transaction is pre-authorised, the word Authorisation is displayed in the Type column.

From the Options column, click Capture or Cancel *, depending on the action you wish to take.

* In order for a transaction to be canceled, it is necessary for it not to have been cleared yet.

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