JCB payment cards are offered by Viva Wallet as a payment type to customers.

If you are a merchant encountering acceptance issues with JCB cards, first check the below merchant categories which are known to be incompatible with this card type. If your business does not fall under any of the categories in the list and you are still experiencing issues, please chat with us after logging in to your account or call our Customer Support Team on (+44) 203 7347770.


Direct Marketing – Inbound Teleservices Merchant


Non-Financial Institutions – Foreign Currency, Money Orders (not wire transfer) and Travellers’ Cheques


Betting (including Lottery Tickets, Casino Gaming Chips, Off-track Betting and Wagers at Race Tracks)

Did this answer your question?