Viva Wallet

The Video ID Verification Service is 24/7 available and the steps you have to follow in order to proceed with the document verification process, are:

Read and Accept Electronic ID’s terms and conditions (Terms &amp; Conditions, Privacy Policy).

Read and Accept the Document to be Signed.

After completing the above two steps, some System Requirement Checks will take place in order to ensure that access to device’s camera and microphone has been enabled, or is not blocked by default on the browser’s settings.

Once the configuration settings have been completed, you will be asked to choose the document that you wish to proceed with.

The system will inform you on the requirements that are needed to go through with the Video ID process: a. A well-lit place b. The original document, valid and without covers c. Wi-Fi connection or maximum 4G coverage

Once the Video ID process starts, you will be asked to: a. Show the front of the document and fit it to the frame b. Rotate it and show the back side of the document c. Look at the Camera and Smile at the Video d. Upon completion of the Video ID process, you will receive an OTP password on your mobile. Once entering the OTP password, the Video ID is completed.

1. Read and Accept Electronic ID’s terms and conditions (Terms &amp; Conditions, Privacy Policy). 
2. Read and Accept the Document to be Signed. 
3. After completing the above two steps, some System Requirement Checks will take place in order to ensure that access to device’s camera and microphone has been enabled, or is not blocked by default on the browser’s settings. 
4. Once the configuration settings have been completed, you will be asked to choose the document that you wish to proceed with. 
5. The system will inform you on the requirements that are needed to go through with the Video ID process: a. A well-lit place b. The original document, valid and without covers c. Wi-Fi connection or maximum 4G coverage 
6. Once the Video ID process starts, you will be asked to: a. Show the front of the document and fit it to the frame b. Rotate it and show the back side of the document c. Look at the Camera and Smile at the Video d. Upon completion of the Video ID process, you will receive an OTP password on your mobile. Once entering the OTP password, the Video ID is completed.