In order to verify your Viva Wallet business account, you need to complete the Video ID call step of the electronic ID process in the verification page.

This type of verification requires an active camera on your device and access to microphone.

In case no camera is detected, the system informs you to complete the process from another device through the Viva Wallet application.

To complete the video call process, follow the steps below:

  • Select the Country that issued the ID document.

  • Choose the Document Type.

  • Click continue.

  • Click on the action button "start" .

You will be asked to provide access to your device’s microphone and camera.

Once the Video ID process starts, you will be asked to:

a. Show the front of the document and fit it to the frame
b. Rotate it and show the back side of the document
c. Look at the Camera and Smile at the Video
d. Upon the completion of the Video ID process, you will receive an OTP password on your mobile.


After filling the OTP password, the Video ID is completed.

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