In order to verify your Viva Wallet business account, you need to complete the Video ID call step of the electronic ID process in the verification page.
This type of verification requires an active camera on your device and access to microphone.
In case no camera is detected, the system informs you to complete the process from another device through the Viva Wallet application.
To complete the video call process, follow the steps below:
Select the Country that issued the ID document.
Choose the Document Type.
Click on the action button "start" .
You will be asked to provide access to your device’s microphone and camera.
Once the Video ID process starts, you will be asked to:
a. Show the front of the document and fit it to the frame
b. Rotate it and show the back side of the document
c. Look at the Camera and Smile at the Video
d. Upon the completion of the Video ID process, you will receive an OTP password on your mobile.
After filling the OTP password, the Video ID is completed.
Upon Successfully completing the Video ID, you will be asked to wait for Electronic ID to approve the Video you submitted, in order to proceed in the next step of the Qualified Electronic Signature >
You should remain on this screen for up to 5 minutes and don’t close the window, in order to avoid repeating the above steps.