Preauthorize a transaction

Open the Viva Wallet POS app on your card terminal or mobile device, and follow the below steps

  1. Select the "Charge" option at the bottom left hand-side of the screen and the "Preauth" option at the top of the screen.

  2. Enter the amount and press the "Preauthorise" button.

  3. Tap the card close to the device. Once a successful transaction is completed, you can choose to print or share the receipt.

Screenshots


Capture/Cancel a pre-authorized transaction

Open the Viva Wallet POS app on your card terminal or mobile device, and follow the below steps

  1. Select the "Capture" option at the middle bottom of the screen.

  2. A pre-authorized transaction can be captured either by selecting the specific transaction from the transaction history, or by reading the card that was originally used.

  3. In order to capture a pre-authorized transaction you may search and view the pre-authorized transactions, or read customer's card.

  4. Upon choosing the desired transaction, 3 options appear:

    a. Capture

    b. *Release (Cancel the preauthorization)

    c. Send receipt

  5. Select "Capture" and enter the amount to be charged which can be up to the full amount of the pre-authorized transaction. Tap on "Continue" and confirm by choosing "Capture".

    Screenshots

*Note!

The cancellation of the pre-authorization may take place on the same day of the pre-authorized transaction.

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