viva.com Mobile App - Device Enrollment
Updated over a week ago

To maximize the security of your transactions and your account, you must verify your identity through the face authentication process for requests regarding account login, online transactions, outgoing bank transfers, etc.

Viva.com is aligned with the 3D-Secure protocol and the PSD2 directive.


How can I register/enroll my mobile device?

When you first download and run the viva.com Mobile app on your Android/iOS mobile device, you will need to perform the following actions:

  1. Type your login details (registered mobile number and password)

  2. The viva.com app prompts you to ''Pair your device''

  3. Tap "Continue" and take a selfie.

  4. After taking a selfie, the "Success" indicator should appear on the screen.

  5. Finally, the message "Pairing completed" will be displayed.

Once you complete the above steps, you will successfully register your device with the viva.com Mobile app.


How can I authorize a login attempt or a payment/transfer?

Whenever you log in to your viva.com | Account via a web browser or make online payments/transfers, you need to:

  • Tap on the notification received on your mobile device and view the approval request.

  • If enabled, log in to the viva.com Mobile app using the mobile phone's biometrics (Face ID/ Touch ID).

  • Review the request (Authorise or Reject).

  • Once authorize the request, you will be logged in to your account.

I cannot authorize/approve transaction requests through my viva.com App. What should I do?

If you don't get push notifications on your enrolled mobile device, you should contact our Customer Support Team to look into the issue further.

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