Viva Wallet, implements the approval of transactions within your Viva Wallet account via mobile push notifications for maximum security.

Specifically, push notifications are sent only to the enrolled mobile device and through them, you can authorise or reject your account login, online payments, money transfers to another bank, etc.

Viva Wallet is also aligned with the 3D - Secure protocol and the PSD2 directive.

Enroll your mobile device

When you first download and run Viva Wallet Mobile app on your Android/iOS mobile device, you will need to perform the following actions:

Α. Type your login details (registered mobile number and password)

B. Enter the 6-digit OTP code received in your mobile number

C. Login to your Viva Wallet account via Viva Wallet Mobile app by selecting the respective account, and enable push notifications on your mobile device.

D. You will be asked to pair your mobile device with Viva Wallet Mobile app. To do so, you should enter the 6-digit OTP code to confirm your selection.

By competing the steps above, you will have successfully enrolled your mobile device.


Authorise a login attempt or a payment/transfer

Whenever you login to your Viva Wallet account via a web browser or make online payments/transfers you need to:

  • Tap on the notification received on your mobile device and view the approval request.

  • Log in to the Viva Wallet Mobile app using mobile phone's biometrics (Face ID/ Touch ID), if enabled.

  • Review the request (Authorise or Reject).

  • Once authorizing the request, you will be logged in to your account.


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