To cancel/refund a transaction through Viva Terminal App, you should first locate the transaction. This can be done in two ways:
A. Via Transactions Menu
A. Via the Transactions Menu
Select the "Transactions" option at the bottom of the screen.
You can find and select the relevant transaction. Use the filters button at the top-right hand side in order to locate the transaction more easily. The available filters are:
Card Number, Order Code, Type of Transaction and the Time Period
B. Via the Refund Menu
1. Select "Refund" at the bottom of the screen.
2. On the next screen you can use the available filters to find the correct transaction. As another option, you can click on the "Read customer card" option to read a card via NFC and display all transactions for that specific card.
Cancel/Refund a transaction
Confirm that you have selected the correct transaction. Click on "Start Refund".
2. For previous days transactions (i.e. cleared funds), you can select the amount to refund, up to the amount of the original transaction.
For same-day transactions, the full amount must be refunded (a ‘cancellation’). Tap on "Continue" button.
3. Review the details of the refund and click the "Refund" button to confirm.
Once the refund is complete, a respective indication will be shown on the screen. You can either send, print the receipt.
