Video ID
Updated over a week ago

What is the video ID field appeared in my | Account?

In order to verify your business account, you need to complete the Video ID call step in the verification page. This type of verification requires an active camera on your device and access to microphone.

In case no camera is detected, the system informs you to complete the process from another device through Viva application.

To complete the video call process, follow the steps below:

  1. Select the Country that issued the ID document

  2. Choose the ID type

  3. Enter/ Review and edit the ID number if you have updated

  4. Click on the action button "Start Process"

The system will connect you with a representative and during the video you will be guided to:

  1. Display the document for the required photos

  2. Hold the registered mobile number for an OTP verification

💡 Useful Tip

To complete the video call we recommend the use of Google Chrome.

When is the video call verification service available?

The Video Call Verification Service is available:

Greek | Accounts
(Local time in Greece)

7 days a week
from 09:00 to 23:00

German | Accounts
(Local time in Germany)

Monday to Friday (workdays)
from 10:00 to 18:00

I accidentally ended the video ID call, by closing the window. What can I do?

In case the call has been ended inadvertently, you may repeat the process once the option becomes enabled on the verification page of your account.

I lost my connection and I cannot restart the process. What should I do?

In the event that you experience difficulties with the Video ID process and cannot restart the Video ID, you need to contact our Customer Support Team to further assist you.

I do not have a camera on my computer. How can I complete the verification process?

To complete the verification of your business account, it is mandatory to complete the video call verification therefore you may use any device that has a camera feature.

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