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How to upgrade from a viva.com Business Profile to a viva.com Business Account
How to upgrade from a viva.com Business Profile to a viva.com Business Account
Updated over a week ago

If you decide to upgrade your viva.com Business Profile, you can do so upon login to your viva.com Business Profile selfcare. 

💡 Useful Information!

Only the profile administrator can request the upgrade.

What is the difference between a viva.com Business Profile and a viva.com Business Account?

viva.com Business Profile:

  • Does not have a viva.com payment account

  • Does not have business card issuing capability

viva.com Business Account:

  • Has card issuing capability

  • Has an associated viva.com payment account

Who is eligible for a viva.com Business Account?

Only viva.com Business Profile holders can upgrade to viva.com Business Account.

Steps

You can request to upgrade via Self Care, under Settings > Products. Then select “Request now” for the Payment Account.

After you click on the “Request now” button, a pop-up appears where you must agree to the Terms and Conditions to proceed.



At this point, the system will check whether there is any additional data you have to submit and if so, you will be redirected to the Customer data update process.

If any KYC proofs are pending or any additional KYC Proofs are to be submitted (you will be redirected to the identification screen, and the verification status will show as Pending.

💡 Useful Information!

During this process, you will be able to accept payments as normal.

After the upgrade is completed by the system, then the status on the "Products" page becomes Active. You will also receive a success E-mail informing you.

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