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What is Remote Identity Verification?
What is Remote Identity Verification?
Updated over a week ago

The Remote Identity Verification field is mandatory in France. With the Remote Identity Verification process, you will need to provide either an Identity Card, Passport, or residence permit through an unassisted video process.

How it works?

  1. Login to your viva.com | Account via browser.

  2. Select the field Remote Identity Verification field.

  3. Click the Continue button, and a second screen will appear advising you to have the identification document available.

Steps

  1. Scan the QR code using your mobile device to start the process

  2. Once you scan the QR code, confirm that your name on the screen matches your identification document.

  3. Tick to accept the terms and conditions and then press «I agree»

  4. Place the frame to take a photo of your ID, if the document is not supported, a ''We don't accept your document'' message is displayed

  5. Next, you will be asked to take a selfie moving the camera back and forth (no smile is required), if the selfie does not meet the necessary criteria, a ''Let's try again'' message is displayed.

  6. If the above procedures are successful, the signing process starts and you will be asked to confirm your phone number.

  7. Next, tick the boxes and press ''I agree to sign''

  8. Enter the OTP password you received on your phone and press ''Confirm''

  9. Your identification process has been completed successfully.

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