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What should I do if my account is blocked or deactivated?
What should I do if my account is blocked or deactivated?
Updated over a week ago

Account Not Functional

If your account is not functional, it is possible that an email has already been sent to the registered email address of the account with further information. Make sure to check the Spam/Junk folder for any messages related to the status of your account.

If you have not received any communication to your registered email address, please follow the steps below to resolve the issue.

Contact Us

If the access to your account has been restricted and you have not received any communication to your registered email address, please contact us via email from your registered email address at support@viva.com.

Include the Following Information

When contacting us, please make sure to include the following information in your email:

  1. A description of the issue

  2. The registered phone number

  3. The VAT number

  4. The name of your business

Providing this information will help us to quickly identify and resolve the issue with your account.

Once we receive your email, our support team will review your case individually and assist you accordingly.

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