Error 58 | NULL TRANSACTIONS
This specific error code means that there are no transactions on the terminal to print in the report.
If you encounter this error, you should:
Confirm that the transactions you are trying to print are within the current version of the system and after any upgrades.
Ensure that you are not trying to print the “Current Batch” after selecting “End Batch” because the current batch will be empty.
Double-check the date and time range you have selected for printing to confirm that there are transactions within that period.
Error 2079
If you see error 2079 on your Android terminal, follow these steps:
Press and hold the power button and then on the grey screen, select "Reboot" twice.
Restart the card terminal
if the error message re-appears,
Go to System - Reset - Settings Reset
if the error message re-appears,
Go to System - Reset - Full Reset – After the Full Reset you should follow the guide in the article How do I connect the card terminal to my account?
If the error persists, you will need to contact customer support.
Error 2108
If you encounter error 2108, it indicates an issue with your account (e.g., pending verification of a document). In this case, check your email associated with your account for relevant updates. If you do not find the email with the update, please contact customer support.
Error Device Initialization Failed
If the message "Device initialization failed" appears on your Android terminal, then:
Check if the terminal is connected to your viva.com account.
Once you confirm the terminal's connection to the account, check if the terminal connects successfully to the network (depending on the model, whether it's Ethernet/Wi-Fi).
If the above checks are successful, proceed to update the system.
If the issue is not resolved, contact customer support.
Error Network Error Message
The troubleshooting steps apply to A920 Pro, A920, A910, A77, A50 terminals if the message "Network Error" appears.
Wi-Fi:
Delete the network you are connected to and try reconnecting by entering the Wi-Fi password after confirming that the network frequency is 2.4 GHz.
Mobile/Data:
Open the viva.com App, and from the left menu select: System > Settings > Network Settings.
Choose Mobile Network.
Check if the APN is VIVAPOS. If not, please add it manually with the following information:
Name : vivapos
APN: vivapos
vivapos user : -
password : -
Authentication type : None.
Another important check ➜ See from the mobile advanced settings the possibility to change the network operator.
You need to confirm from the network settings that the following options are enabled:
Data roaming
Enhanced 4G/LTE mode
Use the desired APN (Access Point Name)
Once data roaming is activated, scroll down and tap on the Network Operators. You will be able to establish a search for the different networks. Confirm by selecting YES. The terminal will proceed to a search (about a minute). Choose the 4G mobile operator of your wish (different than the current).
The terminal will connect to a new mobile network.
It is noted that per card terminal type, the path for choosing a network operator is different. More Specifically:
For A77, A910 and A920 the path is:
System ➜ Settings ➜ Network Settings ➜ Mobile Network ➜ Mobile Network Settings ➜ Network Operator (Search Available Networks)
For A50 and A920 PRO, the path is:
System ➜ Settings ➜ Network Settings ➜ Mobile Network ➜ Mobile Network Settings ➜ Advanced ➜ Network ➜ Automatically select network ➜ User must press the On/Off switch and then ΟΚ in the pop up message, in order to search for any available networks.