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Tampered Device Message
Updated over a week ago

Check the Message on the Screen

Look at the message displayed on the device's screen. The most common messages are:

  • PED TAMPERED > ALL KEYS WERE CLEARED

  • TAMPERED > ENTER PASSWORD

Note the Model and Serial Number

Check the model and serial number of your device. This will help identify the issue.

Report Any Incidents

Inform us if the message appeared suddenly or if there was a prior incident, such as:

  • Water spilled on the device

  • The terminal fell on the floor

  • It appeared during a transaction

  • There was a power outage while the terminal was charging

Contact Customer Service

Please contact customer service for further assistance, providing all the information above.

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