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Getting started
Getting started
General Information, Account Registration/Login, Account Settings, etc.
37 articles in this collection
Written by
Viva Wallet Customer Care
What is Viva Wallet?
Account - General
Written by
Viva Wallet Customer Care
Updated over a week ago
I got a suspicious email asking for my Viva Wallet credentials. What should I do?
Written by
Viva Wallet Customer Care
Updated over a week ago
What payment cards / payment schemes does Viva Wallet support?
Written by
Viva Wallet Customer Care
Updated over a week ago
I want to change the trade name of my business. What should I do?
Written by
Viva Wallet Customer Care
Updated this week
Viva Wallet - Croatia adapts Euro as of 1.01.2023
Written by
Viva Wallet Customer Care
Updated over a week ago
Sign up/ Sign in
How can I open a Viva Wallet Business Account?
Written by
Viva Wallet Customer Care
Updated over a week ago
I already have a business Viva Wallet Account. How can I create another one?
Written by
Viva Wallet Customer Care
Updated over a week ago
I did not receive a confirmation E-mail for my registration. What should I do?
Written by
Viva Wallet Customer Care
Updated over a week ago
I forgot my username. What should I do?
Written by
Viva Wallet Customer Care
Updated over a week ago
Why is it important to capture the correct trade name and MCC when you open a Viva Wallet payment account?
Written by
Viva Wallet Customer Care
Updated over a week ago
The password I enter during the registration is not accepted.
Written by
Viva Wallet Customer Care
Updated this week
How can I log in to my business account?
Written by
Viva Wallet Customer Care
Updated over a week ago
I forgot my password. How do I reset it?
Written by
Viva Wallet Customer Care
Updated over a week ago
How do I change my account's password?
Written by
Viva Wallet Customer Care
Updated this week
How can I change the address of my business account?
Written by
Viva Wallet Customer Care
Updated over a week ago
How do I change my registered E-mail address?
Written by
Viva Wallet Customer Care
Updated over a week ago
How do I change my registered mobile number?
Written by
Viva Wallet Customer Care
Updated over a week ago
I no longer have access to the registered phone, how can I change it?
Written by
Viva Wallet Customer Care
Updated over a week ago
I'm a self-employed professional, can I accept card payments?
Written by
Viva Wallet Customer Care
Updated over a week ago
Sign up (Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Luxembourg, Netherlands and Sweden)
How the onboarding process works?
Written by
Viva Wallet Customer Care
Updated this week
What steps should I follow during the registration process?
Written by
Viva Wallet Customer Care
Updated over a week ago
Which mandatory fields are prefilled when opening a Viva Wallet business account?
Written by
Viva Wallet Customer Care
Updated this week
itsme.be
How can I open a Viva Wallet business account in Belgium?
Written by
Viva Wallet Customer Care
Updated over a week ago
Is it mandatory to use the itsme.be service to open a Viva Wallet business account in Belgium?
Written by
Viva Wallet Customer Care
Updated over a week ago
Why should I open a Viva Wallet business account in Belgium with itsme.be service?
Written by
Viva Wallet Customer Care
Updated over a week ago
Who can use the itsme.be service to open a Viva Wallet Business account in Belgium?
Written by
Viva Wallet Customer Care
Updated over a week ago
Autenticacao.gov
How can I open a Viva Wallet Account in Portugal?
Written by
Viva Wallet Customer Care
Updated over a week ago
Is it mandatory to use the Autenticacao service to open a Viva Wallet business account in Portugal?
Written by
Viva Wallet Customer Care
Updated over a week ago
Why should I open a Viva Wallet business account in Portugal with Autenticacao service?
Written by
Viva Wallet Customer Care
Updated over a week ago
Who can use the Autenticacao service to open a Viva Wallet Business account in Portugal?
Written by
Viva Wallet Customer Care
Updated over a week ago
Reports
Card Expenses - What type of information is there?
Written by
Viva Wallet Customer Care
Updated over a week ago
Account Settings
How can I set or change employee permissions?
Written by
Viva Wallet Customer Care
Updated over a week ago
How can I delete an account user?
Written by
Viva Wallet Customer Care
Updated over a week ago
PSD2
What is PSD2?
Written by
Viva Wallet Customer Care
Updated over a week ago
How PSD2 affects the card payments?
Written by
Viva Wallet Customer Care
Updated over a week ago
How PSD2 affects my online payments?
Written by
Viva Wallet Customer Care
Updated over a week ago
What are my rights when making payments in Europe?
Written by
Viva Wallet Customer Care
Updated over a week ago