Getting started

Get started using Viva Wallet

36 articles in this collection
Written by Viva Wallet Customer Care

What is Viva Wallet?

Account - General

Written by Viva Wallet Customer Care
Updated over a week ago

I got a suspicious email asking for my Viva Wallet credentials. What should I do?

Written by Viva Wallet Customer Care
Updated over a week ago

What payment cards / payment schemes does Viva Wallet support?

Written by Viva Wallet Customer Care
Updated over a week ago

I want to change the trade name of my business. What should I do;

Written by Viva Wallet Customer Care
Updated over a week ago

How can I open a Viva Wallet Business Account?  

Written by Viva Wallet Customer Care
Updated over a week ago

I already have a business Viva Wallet Account. How can I create another one?

Written by Viva Wallet Customer Care
Updated over a week ago

I did not receive a confirmation email for my registration. What should I do?

Written by Viva Wallet Customer Care
Updated over a week ago

I forgot my username. What should I do?

Written by Viva Wallet Customer Care
Updated over a week ago

Why is it important to capture the correct trade name and MCC when you open a Viva Wallet payment account?

Written by Viva Wallet Customer Care
Updated over a week ago

The password I enter during the registration is not accepted.

Written by Viva Wallet Customer Care
Updated over a week ago

How can I log in to my business account?

Written by Viva Wallet Customer Care
Updated over a week ago

I forgot my password. How do I reset it?

Written by Viva Wallet Customer Care
Updated over a week ago

How do I change my account's password?

Written by Viva Wallet Customer Care
Updated over a week ago

How can I change the address of my business account?

Written by Viva Wallet Customer Care
Updated over a week ago

How do I change my registered email address?

Written by Viva Wallet Customer Care
Updated over a week ago

How do I change my registered mobile number?

Written by Viva Wallet Customer Care
Updated over a week ago

I no longer have access to the registered phone, how can I change it?

Written by Viva Wallet Customer Care
Updated over a week ago

I'm a self-employed professional, can I accept card payments?

Written by Viva Wallet Customer Care
Updated over a week ago

How the onboarding process works?

Written by Viva Wallet Customer Care
Updated over a week ago

What steps should I follow during the registration process?

Written by Viva Wallet Customer Care
Updated over a week ago

Which mandatory fields are prefilled when opening a Viva Wallet business account?

Written by Viva Wallet Customer Care
Updated over a week ago

itsme.be

How can I open a Viva Wallet business account in Belgium?

Written by Viva Wallet Customer Care
Updated over a week ago

Is it mandatory to use the itsme.be service to open a Viva Wallet business account in Belgium?

Written by Viva Wallet Customer Care
Updated over a week ago

Why should I open a Viva Wallet business account in Belgium with itsme.be service?

Written by Viva Wallet Customer Care
Updated over a week ago

Who can use the itsme.be service to open a Viva Wallet Business account in Belgium?

Written by Viva Wallet Customer Care
Updated over a week ago

Autenticacao.gov

How can I open a Viva Wallet Account in Portugal?

Written by Viva Wallet Customer Care
Updated over a week ago

Is it mandatory to use the Autenticacao service to open a Viva Wallet business account in Portugal?

Written by Viva Wallet Customer Care
Updated over a week ago

Why should I open a Viva Wallet business account in Portugal with Autenticacao service?

Written by Viva Wallet Customer Care
Updated over a week ago

Who can use the Autenticacao service to open a Viva Wallet Business account in Portugal?

Written by Viva Wallet Customer Care
Updated over a week ago

Reports

Card Expenses - What type of information is there?

Written by Viva Wallet Customer Care
Updated over a week ago

Account Settings

How can I set or change employee permissions?

Written by Viva Wallet Customer Care
Updated over a week ago

How can I delete an account user?

Written by Viva Wallet Customer Care
Updated over a week ago

PSD2

What is PSD2?

Written by Viva Wallet Customer Care
Updated over a week ago

How PSD2 affects the card payments?

Written by Viva Wallet Customer Care
Updated over a week ago

How PSD2 affects my online payments?

Written by Viva Wallet Customer Care
Updated over a week ago

What are my rights when making payments in Europe?

Written by Viva Wallet Customer Care
Updated over a week ago