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Account Verification

Account Verification

Useful info regarding your account's verification

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19 articles in this collection
Written by Viva Wallet Customer Care
General Information

Will I be informed to upload proof documents for my business account's verification?

Business - KYC
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Written by Viva Wallet Customer Care
Updated this week

I received a notification that my business account needs verification. What should I do?

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Written by Viva Wallet Customer Care
Updated this week

How long does it take to complete my business account verification?

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Written by Viva Wallet Customer Care
Updated this week

Why do I have to go through the verification steps since you already have all my personal information?

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Written by Viva Wallet Customer Care
Updated this week

Why am I being asked to proceed with the verification of my business account?

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Written by Viva Wallet Customer Care
Updated this week

My ID data does not match with those of my business account. What should I do?

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Written by Viva Wallet Customer Care
Updated this week

What is the video ID field that appeared in my business account?

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Written by Viva Wallet Customer Care
Updated this week

When is the video call service available?

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Written by Viva Wallet Customer Care
Updated this week

Why is the video call mandatory to complete the verification?

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Written by Viva Wallet Customer Care
Updated this week

How do I verify my account through video call?

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Written by Viva Wallet Customer Care
Updated this week

I do not have a camera on my computer. How can I complete the verification process?

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Written by Viva Wallet Customer Care
Updated this week

I accidentally ended the video ID call, by closing the window. What can I do?

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Written by Viva Wallet Customer Care
Updated this week

Will my account be verified after the video call?

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Written by Viva Wallet Customer Care
Updated this week

FATCA/CRS

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Written by Viva Wallet Customer Care
Updated this week

I uploaded my passport but it was not accepted. What should I do;

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Written by Viva Wallet Customer Care
Updated this week

Even though I have uploaded all the requested verification documents, the procedure is still pending. Why is this happening?

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Written by Viva Wallet Customer Care
Updated this week

What electronic file formats are acceptable for uploading my ID document?

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Written by Viva Wallet Customer Care
Updated this week

What is the Beneficial Ownership Declaration and why should I submit it?

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Written by Viva Wallet Customer Care
Updated this week

Solemn Statement regarding modification or no-modification of the submitted information

KYC
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Written by Viva Wallet Customer Care
Updated this week