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Account Verification

Account Verification

Useful info regarding your account's verification

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34 articles in this collection
Written by Viva Wallet Customer Care
General Information

I received a notification that my business account needs verification. What should I do?

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Written by Viva Wallet Customer Care
Updated over a week ago

Will I be informed to upload proof documents for my business account's verification?

Business - KYC
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Written by Viva Wallet Customer Care
Updated over a week ago

How long does it take to complete my business account verification?

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Written by Viva Wallet Customer Care
Updated over a week ago

Why do I have to go through the verification steps since you already have all my personal information?

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Written by Viva Wallet Customer Care
Updated over a week ago

Why am I being asked to proceed with the verification of my business account?

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Written by Viva Wallet Customer Care
Updated over a week ago

My ID data does not match with those of my business account. What should I do?

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Written by Viva Wallet Customer Care
Updated over a week ago
Video Id (where applicable)

What is the video ID field that appeared in my business account?

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Written by Viva Wallet Customer Care
Updated over a week ago

When is the video call verification service available?

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Written by Viva Wallet Customer Care
Updated this week

Why is the video call mandatory to complete the verification?

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Written by Viva Wallet Customer Care
Updated over a week ago

How do I verify my account through video call?

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Written by Viva Wallet Customer Care
Updated over a week ago

I do not have a camera on my computer. How can I complete the verification process?

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Written by Viva Wallet Customer Care
Updated over a week ago

I accidentally ended the video ID call, by closing the window. What can I do?

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Written by Viva Wallet Customer Care
Updated over a week ago

Will my account be verified after the video call?

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Written by Viva Wallet Customer Care
Updated over a week ago
Uploading Documents

I uploaded my passport but it was not accepted. What should I do;

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Written by Viva Wallet Customer Care
Updated over a week ago

Even though I have uploaded all the requested verification documents, the procedure is still pending. Why is this happening?

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Written by Viva Wallet Customer Care
Updated over a week ago

What electronic file formats are acceptable for uploading my ID document?

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Written by Viva Wallet Customer Care
Updated over a week ago
Electronic ID (where applicable)

1. What is the Electronic ID field that appeared in my business account?

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Written by Viva Wallet Customer Care
Updated over a week ago

2. When is the Video ID Verification service available and what steps do I have to follow?

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Written by Viva Wallet Customer Care
Updated over a week ago

3. When is the Qualified Electronic Signature available for submission?

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Written by Viva Wallet Customer Care
Updated over a week ago

4. Why is the Electronic ID mandatory to complete the verification?

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Written by Viva Wallet Customer Care
Updated over a week ago

5. How do I verify my account through video call process?

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Written by Viva Wallet Customer Care
Updated over a week ago

6. I do not have a camera on my computer. How can I complete the verification process?

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Written by Viva Wallet Customer Care
Updated over a week ago

7. I accidentally ended the video ID call, by closing the window. What can I do?

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Written by Viva Wallet Customer Care
Updated over a week ago

8. Will my account be verified after completing the Electronic ID process?

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Written by Viva Wallet Customer Care
Updated over a week ago
Declarations and Statements

What is the Beneficial Ownership Declaration and why should I submit it?

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Written by Viva Wallet Customer Care
Updated over a week ago

Solemn Statement regarding modification or no-modification of the submitted information

KYC
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Written by Viva Wallet Customer Care
Updated over a week ago

Declaration of Company's Information

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Written by Viva Wallet Customer Care
Updated over a week ago
Special Industries

Questionnaire for PEP customers

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Written by Viva Wallet Customer Care
Updated over a week ago

Questionnaire for PSP/ MSB Companies

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Written by Viva Wallet Customer Care
Updated over a week ago

Questionnaire for Gambling Companies

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Written by Viva Wallet Customer Care
Updated over a week ago

CBD Declaration

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Written by Viva Wallet Customer Care
Updated over a week ago
FATCA/ CRS

What is FATCA?

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Written by Viva Wallet Customer Care
Updated over a week ago

What is the Common Reporting Standard (CRS)?

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Written by Viva Wallet Customer Care
Updated over a week ago

FATCA/CRS

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Written by Viva Wallet Customer Care
Updated over a week ago