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All Collections
Account Verification
Account Verification
How to verify your business account, attach documents within the account, etc.
33 articles in this collection
Written by
Viva Wallet Customer Care
General Information
I received a notification that my business account needs verification. What should I do?
Written by
Viva Wallet Customer Care
Updated over a week ago
Will I be informed to upload proof documents for my business account's verification?
Business - KYC
Written by
Viva Wallet Customer Care
Updated over a week ago
How long does it take to complete my business account verification?
Written by
Viva Wallet Customer Care
Updated over a week ago
Why do I have to go through the verification steps since you already have all my personal information?
Written by
Viva Wallet Customer Care
Updated over a week ago
Why am I being asked to proceed with the verification of my business account?
Written by
Viva Wallet Customer Care
Updated over a week ago
My ID data does not match with those of my business account. What should I do?
Written by
Viva Wallet Customer Care
Updated over a week ago
Video Id (where applicable)
What is the video ID field that appeared in my business account?
Written by
Viva Wallet Customer Care
Updated over a week ago
When is the video call verification service available?
Written by
Viva Wallet Customer Care
Updated over a week ago
Why is the video call mandatory to complete the verification?
Written by
Viva Wallet Customer Care
Updated over a week ago
How do I verify my account through video call?
Written by
Viva Wallet Customer Care
Updated over a week ago
I do not have a camera on my computer. How can I complete the verification process?
Written by
Viva Wallet Customer Care
Updated over a week ago
I accidentally ended the video ID call, by closing the window. What can I do?
Written by
Viva Wallet Customer Care
Updated over a week ago
Will my account be verified after the video call?
Written by
Viva Wallet Customer Care
Updated over a week ago
Uploading Documents
I uploaded my passport but it was not accepted. What should I do;
Written by
Viva Wallet Customer Care
Updated over a week ago
Even though I have uploaded all the requested verification documents, the procedure is still pending. Why is this happening?
Written by
Viva Wallet Customer Care
Updated over a week ago
What electronic file formats are acceptable for uploading my ID document?
Written by
Viva Wallet Customer Care
Updated over a week ago
Electronic ID (where applicable)
1. What is the Electronic ID field that appeared in my business account?
Written by
Viva Wallet Customer Care
Updated over a week ago
2. When is the Video ID Verification service available and what steps do I have to follow?
Written by
Viva Wallet Customer Care
Updated over a week ago
3. Why is the Electronic ID mandatory to complete the verification?
Written by
Viva Wallet Customer Care
Updated over a week ago
4. How do I verify my account through video call process?
Written by
Viva Wallet Customer Care
Updated over a week ago
5. I do not have a camera on my computer. How can I complete the verification process?
Written by
Viva Wallet Customer Care
Updated over a week ago
6. I accidentally ended the video ID call, by closing the window. What can I do?
Written by
Viva Wallet Customer Care
Updated over a week ago
7. Will my account be verified after completing the Electronic ID process?
Written by
Viva Wallet Customer Care
Updated over a week ago
Declarations and Statements
What is the Beneficial Ownership Declaration and why should I submit it?
Written by
Viva Wallet Customer Care
Updated over a week ago
Solemn Statement regarding modification or no-modification of the submitted information
KYC
Written by
Viva Wallet Customer Care
Updated over a week ago
Declaration of Company's Information
Written by
Viva Wallet Customer Care
Updated over a week ago
Special Industries
Questionnaire for PEP customers
Written by
Viva Wallet Customer Care
Updated over a week ago
Questionnaire for PSP/ MSB Companies
Written by
Viva Wallet Customer Care
Updated over a week ago
Questionnaire for Gambling Companies
Written by
Viva Wallet Customer Care
Updated over a week ago
CBD Declaration
Written by
Viva Wallet Customer Care
Updated over a week ago
FATCA/ CRS
What is FATCA?
Written by
Viva Wallet Customer Care
Updated over a week ago
What is the Common Reporting Standard (CRS)?
Written by
Viva Wallet Customer Care
Updated over a week ago
FATCA/CRS
Written by
Viva Wallet Customer Care
Updated over a week ago