Account Verification | Viva Wallet Support

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Account Verification

Account Verification

How to verify your business account, attach documents within the account, etc.

General Information

I received a notification that my business account needs verification. What should I do?

Will I be informed to upload proof documents for my business account's verification?

How long does it take to complete my business account verification?

What steps should I follow to verify my business account in Italy?

Why do I have to go through the verification steps since you already have all my personal information?

Why am I being asked to proceed with the verification of my business account?

My ID data does not match with those of my business account. What should I do?

Video Id (where applicable)

What is the video ID field that appeared in my business account?

When is the video call verification service available?

Why is the video call mandatory to complete the verification?

How do I verify my account through video call?

I do not have a camera on my computer. How can I complete the verification process?

I accidentally ended the video ID call, by closing the window. What can I do?

Will my account be verified after the video call?

Uploading Documents

I uploaded my passport but it was not accepted. What should I do;

Even though I have uploaded all the requested verification documents, the procedure is still pending. Why is this happening?

What electronic file formats are acceptable for uploading my ID document?

Electronic ID (where applicable)

1. What is the Electronic ID field that appeared in my business account?

2. When is the Video ID Verification service available and what steps do I have to follow?

3. Why is the Electronic ID mandatory to complete the verification?

4. How do I verify my account through video call process?

5. I do not have a camera on my computer. How can I complete the verification process?

6. I accidentally ended the video ID call, by closing the window. What can I do?

7. Will my account be verified after completing the Electronic ID process?

Declarations and Statements

What is the Beneficial Ownership Declaration and why should I submit it?

Solemn Statement regarding modification or no-modification of the submitted information

Declaration of Company's Information

Special Industries

Questionnaire for PEP customers

Questionnaire for PSP/ MSB Companies

Questionnaire for Platform Account

Questionnaire for Gambling Companies

CBD Declaration

FATCA/ CRS

What is the Common Reporting Standard (CRS)?