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Transaction Disputes
What is a transaction dispute, how to track or make a transaction dispute, etc.
13 articles
How do I request a transaction dispute?
I have made a purchase with my Viva Wallet card but I have not received the product/ service. What should I do?
I have been charged a subscription which I have canceled. What should I do?
I do not recognise a charge in my card. What should I do?
There is a transaction in my account that I don't recognize. What should I do?
During a cash withdrawal, the amount was not dispensed. What should I do?
I would like a refund for a purchase I made. What should I do?
I have not received the refund I expect from the merchant. What should I do?