Transactions

What is an IBAN and how is it constructed?

Written by Viva Wallet Customer Care
Updated over a week ago

I see a difference in my available account balance. What happened?

Accounts- Transactions

Written by Viva Wallet Customer Care
Updated over a week ago

Which is the sort code of my Viva Wallet account?

Written by Viva Wallet Customer Care
Updated over a week ago

Deposit money into a business account

Business - Transactions - Account

Written by Viva Wallet Customer Care
Updated over a week ago

I transferred funds to my Viva Wallet account from another bank. When will the amount be available?

Written by Viva Wallet Customer Care
Updated over a week ago

How can I recall a bank transfer order from another bank to my business Viva Wallet Account?

Written by Viva Wallet Customer Care
Updated over a week ago

Which is the BIC code of my Viva Wallet account?

Accounts

Written by Viva Wallet Customer Care
Updated over a week ago

How can I transfer funds to another bank?

Business - Transactions - Account

Written by Viva Wallet Customer Care
Updated over a week ago

How can I change the Beneficiary Name within my Viva Wallet Account?

Written by Viva Wallet Customer Care
Updated over a week ago

How do I cancel an outgoing bank transfer?

Transactions - Funds transfer cancelation

Written by Viva Wallet Customer Care
Updated over a week ago

What is the SEPA Instant transfers?

Written by Viva Wallet Customer Care
Updated over a week ago

Can I recall an outgoing bank transfer order?

Transactions - Bank transfers - Recall

Written by Viva Wallet Customer Care
Updated over a week ago

A refund to the customer's card was not completed/ delayed. Why?

Written by Viva Wallet Customer Care
Updated over a week ago

How can I charge/ cancel a pre-authorized transaction via Web POS?

Written by Viva Wallet Customer Care
Updated over a week ago

How can I cancel / reverse a transaction via Web POS?

Written by Viva Wallet Customer Care
Updated over a week ago

How do I find transactions that have been charged via Web POS?

Written by Viva Wallet Customer Care
Updated over a week ago

Does Web POS support pre-authorization?

Written by Viva Wallet Customer Care
Updated over a week ago

How do I charge via Web POS?

Written by Viva Wallet Customer Care
Updated over a week ago

The Web POS option does not appear on my platform

Written by Viva Wallet Customer Care
Updated over a week ago

What is the Web POS?

Written by Viva Wallet Customer Care
Updated over a week ago

How can I accept payments from my customers?

Written by Viva Wallet Customer Care
Updated over a week ago

How do I enable / disable Quick Pay?

Written by Viva Wallet Customer Care
Updated over a week ago

How do I find my failed sales transactions?

Written by Viva Wallet Customer Care
Updated over a week ago

A card payment has shown as 'failed'. Why did this happen?

Written by Viva Wallet Customer Care
Updated over a week ago

What is the SEPA Direct Debit (Core) service?

Written by Viva Wallet Customer Care
Updated over a week ago

Which organizations accept SEPA Direct Debit as a payment method?

Written by Viva Wallet Customer Care
Updated over a week ago

How can I activate SEPA Direct Debit (Core) on an organisation?

Written by Viva Wallet Customer Care
Updated over a week ago

How do Direct Debit payments appear in my account statement?

Written by Viva Wallet Customer Care
Updated over a week ago

Is there an extra charge for paying an organisation through SEPA Direct Debit?

Written by Viva Wallet Customer Care
Updated over a week ago

When the available account balance is not enough, what happens to the Direct Debit order I have provided to an organisation?

Written by Viva Wallet Customer Care
Updated over a week ago

How do I cancel a Direct Debit order I have provided to an organisation?

Written by Viva Wallet Customer Care
Updated over a week ago