Viva Wallet Support
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Transactions
Transactions

Deposit/Transfer funds, sales transactions, etc.

24 articles
What is an IBAN and how is it constructed?
Which are my account limits?
How can I modify my account limits?
I see a difference in my available account balance. What happened?
Which is the sort code of my Viva Wallet account?

Deposit funds


How can I deposit funds to my Viva Wallet account?
I transferred funds to my Viva Wallet account from another bank. When will the amount be available?
How can I recall a bank transfer order from another bank to my business Viva Wallet Account?
How can I change the Beneficiary Name within my Viva Wallet Account?

Transfer Funds


How can I transfer funds to another bank?
How do I cancel an outgoing bank transfer?
Can I recall an outgoing bank transfer order?
What is the SEPA Instant transfers?

Sales Transactions


How can I accept payments from my customers?
How do I find my failed sales transactions?
A refund to the customer's card was not completed / delayed. Why?
What is the Payment Notification?
What is the Virtual Terminal?
Payment Clearance & Settlement Speed
Where can I see my sales transactions?
What is cashback?
What is Quick Pay?
A card payment has shown as 'failed'. Why did this happen?

Payments


What is the SEPA Direct Debit (Core) service?
Viva Wallet Support