How can we help?
Viva Wallet apps
Support articles relating to the Viva Wallet mobile and POS apps.
Sign-up, verification, use of our branding.
Viva Wallet pricing and commission rates.
Personal data, my money, fraud protection.
Manage staff, add accounts, access banking app.
Business debit cards
Our company and employee debit cards.
Handling disputes with customers.
POS card terminals
About Viva Wallet POS card terminals.
General support queries.
- Why should I use the Viva Wallet POS app?
- I am trying to perform a transaction through the Viva Wallet POS app, and it fails. What's wrong?
- What is the Tap on Phone feature?
- What is the Viva Wallet POS app?
- How can I log in to my account?
- How can I open an account with Viva Wallet?
- How does Interchange++ work?
- Is my money safe?
- How can I add a new business to my account?
- Can I add employees on to the account?
- Where can I use Apple Pay?
- What are the requirements for me to use Apple Pay?
- What is Apple Pay?
- What are the new contactless transaction limits per country?
- Consumer rights when making payments
- What types of card can I accept?
- What is PSD2?
- What is SCA?
- What is 3D Secure?