How can we help?
FAQs for customers with personal accounts (GREECE ONLY – coming soon).
Sign-up, verification, use of our branding.
Viva Wallet pricing and commission rates.
Personal data, my money, fraud protection.
Manage staff, add accounts, access banking app.
Business debit cards
Our company and employee debit cards.
Handling disputes with customers.
POS card terminals
About Viva Wallet POS card terminals.
General support queries.
- How can I log in to my account?
- How can I open an account with Viva Wallet?
- How does Interchange++ work?
- Is my money safe?
- How can I add a new business to my account?
- Can I add employees on to the account?
- What are the new contactless transaction limits per country?
- Consumer rights when making payments
- What types of card can I accept?
- What is PSD2?
- What is SCA?
- What is 3D Secure?