I went to a cash point and the money did not come out, what should I do? April 16, 2019 15:03 Updated This is usually due to an issue with the card machine. In the unlikely event of this happening, you should email firstname.lastname@example.org and inform them of the transaction details. Related articles Is my business able to receive payments over the phone? Is technical support available 24/7? Is there a Viva Wallet mobile app? What documents are acceptable for verification? Can I have more than one Viva Wallet company debit card? Comments 0 comments Please sign in to leave a comment.