Depending on the platform you're using (WooCommerce, Magento, CS-Cart) there will be different error logs available. However, unfortunately we don't provide a facility at the Viva Wallet end. We advise to contact the support team for your e-commerce platform to find out more about any error reporting.
Articles in this section
- Consumer rights when making payments
- What types of card can I accept?
- What is PSD2?
- What is SCA?
- What is 3D Secure?
- What local payment methods are accepted by Viva Wallet for e-commerce?
- What are my rights when making payments in Europe?
- Is there a Viva Wallet mobile application?
- A card payment has shown as 'failed'. Why did this happen?
- I've set up Viva Wallet for WooCommerce on demo. I tested a card payment but received the error 'please try again'?