I lost my Viva Wallet card – What can i do? You can cancel your Viva Wallet card from your Viva Wallet account following the steps in the link https://help.vivawallet.com/hc/en-us/articles/360001401857-My-card-was-lost-or-stolen-What-should-I-do- In case you do not have access to your Viva Wallet account, call us directly at 211 7604000 in order to cancel it. Related articles My card was lost or stolen. What should I do? My card is broken / demagnetized. Does this affect Apple Pay? I can’t add my Viva Wallet debit card on Apple Pay – What do I do?