Support
General support queries.
- Consumer rights when making payments
- What types of card can I accept?
- What is PSD2?
- What is SCA?
- What is 3D Secure?
- What are my rights when making payments in Europe?
- Is there a Viva Wallet mobile application?
- A card payment has shown as 'failed'. Why did this happen?
- I've set up Viva Wallet for WooCommerce on demo. I tested a card payment but received the error 'please try again'?
- I'm using one of your e-commerce plugins and want to use a language other than Greek or English in the payment page?
- Can I accept a currency other than GBP if I'm using a Viva Wallet e-commerce plugin and based in the UK?
- How do I enable error reporting for the e-commerce plugins?
- What happens during payment source activation?
- Which e-commerce platforms can I use with the Viva Wallet Payment Gateway?
- I'm receiving the error 'Store not found' when attempting to set up Viva Wallet with Shopify?
- I'm receiving the error 'Input is invalid' when attempting to set up Viva Wallet with Shopify?
- Why is my Viva Wallet plugin for WooCommerce not working correctly?
- Does the Viva Wallet plugin for WooCommerce support WooCommerce Subscriptions?
- I'm a self-employed professional, can I accept card payments?
- I'm experiencing Amex acceptance issues, what should I do?
- What is Viva Wallet?
- How long has Viva Wallet been in the UK?
- What does Viva Wallet do?
- I went to a cash point and the money did not come out, what should I do?
- Is my business able to receive payments over the phone?
- Is telephone support available 24/7?
- Where can I get technical support?
- When are PSD2 SCA controls enforced?
- How does 3D Secure work?
- What about the card present transaction? How is this going to affect my store payments?