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Support

General support queries.

  • Consumer rights when making payments
  • What types of card can I accept?
  • What is PSD2?
  • What is SCA?
  • What is 3D Secure?
  • What local payment methods are accepted by Viva Wallet for e-commerce?
  • What are my rights when making payments in Europe?
  • Is there a Viva Wallet mobile application?
  • A card payment has shown as 'failed'. Why did this happen?
  • I've set up Viva Wallet for WooCommerce on demo. I tested a card payment but received the error 'please try again'?
  • I'm using one of your e-commerce plugins and want to use a language other than Greek or English in the payment page?
  • Do Viva Wallet e-commerce plugins support multi-currency?
  • How do I enable error reporting for the e-commerce plugins?
  • What happens during payment source activation?
  • Which e-commerce platforms can I use with the Viva Wallet Payment Gateway?
  • I'm receiving the error 'Store not found' when attempting to set up Viva Wallet with Shopify?
  • I'm receiving the error 'Input is invalid' when attempting to set up Viva Wallet with Shopify?
  • Why is my Viva Wallet plugin for WooCommerce not working correctly?
  • Does the Viva Wallet plugin for WooCommerce support WooCommerce Subscriptions?
  • I'm a self-employed professional, can I accept card payments?
  • I'm experiencing Amex acceptance issues, what should I do?
  • What is Viva Wallet?
  • How long has Viva Wallet been in the UK?
  • What does Viva Wallet do?
  • I went to a cash point and the money did not come out, what should I do?
  • Is my business able to receive payments over the phone?
  • How can I get support?
  • Where can I get technical support?
  • When are PSD2 SCA controls enforced?
  • How does 3D Secure work?
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